Privacy policy

1. What we collect

Depending on how you use DearEver, we may collect your name, email address, optional phone number, story type, desired date, order details, recipient names, dates, memories, letters, creative preferences, rights and terms consent, and the photos or other files you choose to submit. The support form collects only the information needed to answer your message.

Payment card details are entered with our payment provider when checkout is enabled; DearEver does not ask for or store your full card number.

2. Why we use it

We use information to answer questions, assess custom-story scope, process and support an order, communicate about previews and revisions, build and host the requested story, meet legal or accounting obligations, prevent abuse, and maintain the security of the service. We do not sell personal information or use customer stories for marketing unless the purchaser separately opts in.

3. Who processes it

DearEver uses carefully selected service providers for website hosting, secure file storage, email delivery, payment processing when checkout is enabled, and basic operational security. They process information only as needed to provide those services and under their own privacy terms. We provide additional vendor information where applicable law requires it.

Information may be processed in countries where DearEver or its providers operate. Where applicable, we use appropriate safeguards for international transfers.

4. How long we keep it

We keep information only for as long as it is reasonably needed for the purpose collected, to provide support, resolve disputes, meet accounting or legal obligations, and protect the service. Inquiry records are scheduled for deletion after 12 months. Unpaid or unconverted intake records and their private uploads are scheduled for deletion after 30 days.

For a paid story, we keep the order record and published story for the agreed hosting term, currently three years from publication. Original uploads and working files are removed when they are no longer needed for production, support, or a permitted correction. Payment providers and other vendors may retain limited records under their own policies and legal obligations.

5. How photos and stories are protected

We use access controls, encryption in transit, private storage, short-lived upload links, file-type and size checks, and non-indexing defaults to reduce unnecessary exposure. No internet service can guarantee absolute security, so please use the service only for content you are authorized to share.

Customer stories are unlisted and non-indexed by default. An unlisted link is not password protection: anyone who receives a final link may be able to open it. Do not forward a story link more widely than intended.

6. Marketing permission and children

Marketing permission is optional and off by default. It may be withdrawn by contacting DearEver. If submitted content includes a child, the purchaser confirms that they are a parent or guardian or have the appropriate parent or guardian's permission to share it for the requested story.

7. Your choices and rights

You may ask us to access, correct, or delete inquiry, intake, or story information by emailing support@dear-ever.com. Please write from the email address used in the form and include an order reference where available. We may need to verify identity and may retain limited information where required for legal, accounting, fraud-prevention, or dispute-resolution purposes. Depending on where you live, you may also have rights to restrict or object to processing, request portability, or complain to a data protection authority.

8. Cookies and changes

DearEver does not use advertising cookies or sell browsing activity. We may use strictly necessary technical storage to make a page or form work. If that changes, this policy will describe the new use.

We may update this policy as the service changes. The date above shows when it was last revised. We will not quietly apply a material change to an active paid order where notice is required.

9. Contact

Questions, deletion requests, and privacy concerns can be sent to support@dear-ever.com.